Our Terms and Conditions
Effective Date: 11/08/2025
This website, including any associated platforms and social media channels, is owned and operated by Mamalyn Catering, operating under Lpt Corp Pty Ltd. By using our website, placing an order, or engaging our services, you agree to the following Terms and Conditions. Please read them carefully.
1. About Us
Mamalyn Catering is a Melbourne-based catering business offering corporate catering, party and event food boxes, buffet table styling.
Operated by: Lpt Corp Pty Ltd
ACN: 673 729 925
ABN: 28 132 895 289
Contact: hello@mamalyn.com.au | 0435 391 644
2. Use of This Website
By accessing or using this site, you agree to comply with these terms. Mamalyn Catering may amend, update, or change the content and Terms and Conditions without prior notice. We make every effort to ensure the accuracy of information, but we do not guarantee that all content is up to date or error-free. Product descriptions, pricing, and availability may change at any time without notice.
3. Services Provided
We offer:
– Corporate Catering: Fresh, reliable catering for meetings, staff lunches, and corporate events. Delivered ready-to-serve or set up on-site, with options for all dietary needs.
– Food Boxes for All Events: Ready-to-serve platters and boxes: for birthdays, picnics, and casual gatherings. Freshly made, easy to pick up or have delivered.
– Buffet Table Styling (Self-Service Setup): Beautifully styled buffet tables for weddings, milestone birthdays, and special events. Includes full setup on our wooden trays and food warmers.
We do not supply plates, cutlery, or napkins as standard. Disposable wooden cutlery and napkins are available at additional cost.
4. Ordering & Payment
Orders are accepted via our website www.mamalyn.com.au and email at hello@mamalyn.com.au. Bookings are only secured with a non-refundable deposit. We accept payments on the website, via bank transfer, or as instructed in your invoice. We reserve the right to place customers on credit hold for unpaid invoices. All payments are due before your event unless otherwise agreed in writing.
5. Pricing & Delivery Fees
Delivery
Orders must be placed before 10 PM the day prior to qualify for next-day delivery. Some menu items may require at least 2 days’ notice, please refer to the product descriptions when placing your order. Changes to the delivery address are not permitted on the scheduled delivery date due to pre-planned delivery routes. If a change is necessary, we require at least 48 hours’ notice. Surcharges may apply. If the recipient is unavailable at the confirmed address, the order will be returned to our kitchen and no refund or credit will be issued. In the rare case an item is out of stock or unavailable, we will contact you to arrange a substitute or alternative solution. Menu items with seasonal ingredients may be substituted without notice, depending on availability.
Pricing
All prices are subject to change without prior notice. Adjustments may be made to reflect supplier costs, fuel surcharges, or government-imposed taxes and levies. Published prices are based on minimum order quantities or minimum spend thresholds. We reserve the right to vary pricing where these conditions are not met. Unless stated otherwise, all prices include GST (Goods and Services Tax).
Delivery Fees
Delivery fees are calculated based on the distance from our kitchen in St Albans, VIC. Pick-up is also available upon request and can be arranged at the time of booking. For all deliveries after 10 AM, we may deliver up to 1 hour earlier than your requested time. Please allow a 30–45 minute buffer before your desired serving time to account for unexpected delays.
6. Delivery, Set-Up & Props
Please inform us in advance if stairs or restricted access are involved at your venue.
Our catering is self-service, we do not provide waiters or waitresses.
Buffet Styling
Props, food warmers, and platters provided for food display for buffet styling will be packed up by us. Collection will be arranged when your party ends or the next day if after hours. Please provide us with a time and we will schedule accordingly.
Prop Hire
Props, food warmers, and platters provided for food display must be:
– Washed, dried, and returned within 3 days after the event
– Returned in good condition (damaged/lost items will incur replacement fees)
– Subject to a $50 cleaning fee if returned unwashed
– Post-event pick-up of props can be arranged for an additional fee. The date will be confirmed in advance.
7. Allergens & Dietary Disclaimer
We accommodate dietary requests where possible, but please note:
– Our kitchen handles allergens including nuts, gluten, dairy, seafood and other allergens
– We cannot guarantee an allergen-free environment
– Customers with severe allergies must notify us in writing before ordering
– Mamalyn Catering is not liable for any allergic reactions or medical issues related to consumption of our food, particularly when not informed or once food is delivered or collected
– We recommend food be consumed within 2 hours of delivery or pick-up to ensure freshness and safety
8. Cancellations & Postponements
We understand that plans can change. Our cancellation policy is designed to be fair while covering costs already incurred in preparing your order.
Corporate Catering Orders
More than 5 business days’ notice: Full refund (excluding deposit)
3–5 business days’ notice: 50% refund of total amount (excluding deposit)
Less than 3 business days’ notice: No refund
Last-minute catering (within 24 hours of event): No refund
Party & Event Catering (including Buffet Table Styling)
More than 14 days’ notice: Full refund (excluding deposit)
7–14 days’ notice: 50% refund of total amount (excluding deposit)
Less than 7 days’ notice: No refund
Last-minute catering (within 48 hours of event): No refund
Postponements
Postponements will be accommodated where possible but are subject to availability. If the new date cannot be confirmed, the standard cancellation policy will apply
Deposits
All deposits are non-refundable. Store credit, if offered, will be valid for 6 months from the date of issue. We will always do our best to work with you to minimise cancellation costs if circumstances are beyond your control.
All cancellations, changes must be submitted by email to hello@mamalyn.com.au
9. Last-Minute Orders
We will do our best to accommodate orders placed with less than 24 hours’ notice. However, these are not guaranteed and may incur a 10% late booking fee. Please contact us by phone or email for urgent requests.
10. Order Amendments
Corporate Catering
All changes to corporate catering orders must be submitted by 10 AM the day before your scheduled delivery via email or phone. Amendments on the day are not guaranteed but will be considered depending on availability
Party & Event Catering (including Buffet Table Styling)
50 guests or fewer: All changes must be submitted at least 7 days before the event date
More than 50 guests: All changes must be submitted at least 14 days before the event date. Late amendments may not be possible and could result in additional charges.
All changes must be submitted by email to hello@mamalyn.com.au
11. Post-Delivery Adjustments
If any items are missing from your order, please notify us within 24 hours of delivery. Invoice adjustments or refunds will not be provided after 48 hours.
12. Order Confirmation & Accuracy
All order details provided via phone, email, or website (e.g. items ordered, delivery address, contact name, time) are considered final unless amended in writing. Any incorrect information not updated within 24 hours of delivery may result in the full invoice being charged.
13. Sunday & Public Holiday Orders
Sunday and Public Holiday orders are available upon request with a minimum spend of $300.
14. Event Photos & Promotions
We may take photos or videos at your event for marketing and social media. Please advise in writing if you do not consent to your event being documented or shared.
15. Intellectual Property
All content on our website including images, text, logos, menus, and designs is the property of Mamalyn Catering. You may not reproduce, modify, or use our content or branding without written permission.
16. Reviews & Comments
By submitting reviews or comments via our website or social platforms, you grant Mamalyn Catering the right to use, share, or modify your content for marketing or promotional purposes.
17. Disclaimer & Limitation of Liability
Use of this website is at your own risk. We make no warranties, express or implied, regarding the accuracy or completeness of website information. Mamalyn Catering is not liable for any direct or indirect loss, injury, or damage resulting from your use of this website or our services, including: Food consumption issues (if we were not properly informed) Delays in delivery due to traffic or third-party interference Damage caused by improper food handling post-delivery
18. Governing Law
These Terms and your use of this website are governed by the laws of Victoria, Australia. If accessing this site from outside Australia, you are responsible for compliance with local laws.
19. Changes to Terms
We may revise these Terms and Conditions at any time. If we make material changes, we will provide notice in accordance with applicable legal requirements. Continued use of our website or services after any such updates constitutes your binding acceptance of the revised Terms.
20. Legal Provisions
20.1 Force Majeure Mamalyn Catering shall not be liable for any failure or delay in performance arising from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic-related restrictions, strikes, transportation delays, or government actions.
20.2 Waiver Any delay or failure by us to enforce any provision of these Terms shall not constitute a waiver of that or any other provision.
20.3 Severability If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.
20.4 Survival Provisions of these Terms that are intended by their nature to survive termination shall continue in full force and effect after such termination.
20.5 Entire Agreement These Terms constitute the entire agreement between you and Mamalyn Catering regarding your use of our services, superseding any prior agreements or communications.
21. Privacy
By submitting your personal information when placing an order or creating an account, you agree to the collection, processing, and storage of your information in accordance with our Privacy Policy and that of any integrated third-party booking or payment platform. If we collect customer data via third-party platforms, please note their privacy policies will apply. Ensure the privacy link reflects the policy of the actual provider, not Mamalyn. For more information, please refer to our Privacy Policy or the privacy policy of the third-party service used for your transaction.
22. Contact Us
These Terms and your use of this website are governed by the laws of Victoria, Australia. If accessing this site from outside Australia, you are responsible for compliance with local laws.
If you have any questions about these Terms and Conditions, please contact us:
Email: hello@mamalyn.com.au
Phone: 0435 391 644
Website: www.mamalyn.com.au