Privacy Policy
Effective Date: 11 August 2025
This Privacy Policy applies to Mamalyn Catering, operated by LPT Corp Pty Ltd (“Mamalyn”, “we”, “our”, “us”). It explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Introduction
At Mamalyn, your privacy matters. By engaging with our catering services, visiting our website, or communicating with us, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
Full name and contact details (email address, phone number, delivery address)
Event and order details (type of event, guest numbers, menu selections, booking history)
Dietary requirements, allergies, and menu preferences
Payment and billing information (billing address, transaction details, payment method) – refund and cancellation terms are set out in our Refund Policy
Reviews, feedback, testimonials, or survey responses
Communications with us (via email, calls, social media, or forms)
Photos or videos of catered events where Mamalyn’s services are provided (with consent)
Technical data from our website, including IP address, browser, operating system, and browsing behaviour
We do not intentionally collect sensitive personal information unless required (e.g. dietary needs for health reasons).
3. How We Collect Information
We collect information when you:
Make an enquiry, booking, or order via our website, email, or phone
Submit a form or respond to a survey
Interact with our staff, delivery drivers, or customer support
Participate in promotions, competitions, or giveaways
Post reviews, comments, or tagged content on social media
Use or browse our website, which may use cookies and analytics tools
We may also collect information from third parties such as:
Delivery and logistics partners
Payment processors and financial institutions
Marketing and advertising platforms
Publicly available sources and social media
4. Why We Collect Information
We use your personal information to:
Process enquiries, quotes, bookings, and payments
Coordinate deliveries and event logistics
Personalise menus and services to your dietary or event needs
Respond to feedback, questions, and complaints
Send transactional communications (invoices, confirmations, delivery updates)
Analyse website usage and improve our services
Run promotions and marketing campaigns only if you have opted in
Comply with legal and tax obligations and prevent fraud
5. Disclosure of Information
We may share your information with:
Our team and service partners (e.g. delivery staff)
Payment processors, IT providers, and data storage services
Marketing and analytics platforms (if you have opted in)
Regulators and authorities where legally required
We will never sell or rent your personal information.
Event Photos & Videos
With your permission, we may capture or share photos/videos of catered events (e.g. buffet displays, platters, event setups). You can opt out at the time of booking or withdraw consent later by contacting us at hello@mamalyn.com.au.
6. International Data Transfers
Your data may be processed or stored by third-party providers outside Australia (e.g. Google Analytics, payment processors). We only use providers that apply appropriate safeguards, such as PCI DSS compliance for payments or ISO-certified cloud storage.
7. Storage & Security
We take reasonable steps to protect your personal information, including:
Using secure servers and encrypted connections
Restricting staff access to authorised personnel only
Partnering with reputable service providers
No online service is 100% secure. While we aim to protect your data, we cannot guarantee absolute security.
8. Access & Correction
You can request access to, or correction of, your personal information at any time by emailing hello@mamalyn.com.au. Requests may incur a reasonable administrative fee. If we cannot fulfil a request, we will provide written reasons.
9. Marketing Communications
We only send marketing communications with your explicit consent. You can opt out anytime by:
Clicking “unsubscribe” in our emails, or
Emailing hello@mamalyn.com.au
10. Cookies & Analytics
Our website may use cookies and analytics tools to:
Improve functionality and user experience
Track website performance and usage
Tailor promotions or advertising
You can disable cookies in your browser, but some site features may not work correctly.
11. Third-Party Links
Our website may contain links to third-party sites (e.g. payment gateways, delivery services, social media). We are not responsible for the privacy practices of these sites. Please review their policies before providing personal information.
12. Data Retention
We retain personal information only as long as necessary for business, legal, and tax purposes. When no longer required, we securely delete or anonymise it.
13. Children’s Privacy
Our services are intended for adults planning events. We do not knowingly collect data from children under 13. If you believe your child’s information has been provided to us, please contact hello@mamalyn.com.au and we will delete it.
14. Changes to This Policy
We may update this policy from time to time. Updates will be posted on our website with the revised effective date.
15. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: hello@mamalyn.com.au
Website: www.mamalyn.com.au