1. OPENING HOURS
We are open from Tuesday to Sunday, 9am-7pm for delivery and collection.
2. ORDERING
To place an order, please visit mamalyn.com.au or email hello@mamalyn.com.au and allow us time to reply with a confirmation.
For birthday and family boxes/ platters, we require at least 2-5 days notice. For events catering, table spread and styling, to avoid booked out, we require at least 14-day notice. All menu selections also must be finalized 2 weeks prior your booked date.
For urgent matters, please contact us on 0435 391 644.
3. DEPOSIT/ PAYMENTS
To secure the order, we require:
Full payment of birthday and family boxes/ platters
30% deposit for all catering orders
30% deposit for all grazing table set up and styling
Outstanding payments must be finalised 1 WEEK before the event date or made in CASH upon delivery/pick up of order.
Please note: No dates or orders are confirmed without a payment or deposit.
Bank Details:
Mamalyn Catering
BSB: 013-422
Acc No: 430-495-082
4. PRODUCT AVAILABILITY/ PRICING/ ALLERGIES
We reserve the right to reject orders due to unavailability of date and product required.
Prices of food and services on our menu are subject to change due to product seasonal and availabilities. Your order will not be affected if deposit has been paid prior to changes.
Please note: Our food is not prepared in an allergen-free environment. All of our food may contain traces of nuts, seeds, eggs, soy, seafood, dairy products… It is your responsibility to inform us of any food allergies or intolerances well in advance. While we may be able to label items containing possible allergens ahead of time on request, there is a risk of cross-contamination. Anyone with a food allergy should refrain from consuming our products.
It is also your responsibility to inform us well in advance of any dietary requirements. While we make every effort to accommodate such requirements, this may not always be possible. Pricing may also vary.
5. FOOD DELIVERY/ CONSUMPTION
Delivery fee charges apply according to your location. Please advise us if there’s any stairs on delivery.
All food should be consumed within 2 hours of collection and 1 hour of delivery if left unrefrigerated. After this time, it is not our responsible for the freshness of the food.
6. GRAZING/ BUFFET TABLE SERVICES
Custom Grazing Table minimum spend $1,000. Styling and set up fee for custom grazing tables vary depending on table sizes and requirements, please let us know your requirements and we will quote accordingly. Styling includes our team arriving at your event styling food using our props, risers, platters, green, edible flowers, fruits, serving spoons, tongs, and food warmers…
Please allow between 1 – 2 hours for us to set up, depending on the size and requirements of your table spread.
We do not supply plates, cutlery or napkins. Disposable wooden cutlery and paper napkins can be provided at an additional cost.
Delivery fee charges apply according to your location. Please advise us if there’s any stairs on delivery.
Our catering is self-service only. If you require staff during your event to help top up or keep the table tidy.
Please let us know, and we will quote accordingly.
If you require our food to be prepared and cooked in your kitchen, this service is also available. Please contact us to discuss further details.
All props and items used to set up and display food at events will be your responsibility. Any damaged/ lost items will need to be paid for accordingly.
Food display props, platters and food warmers are required to be washed and dried thoroughly before returning. A $50 fee applies for items that are returned unwashed.
It is also your responsibility to return all our props and items used to display food. Items will need to be returned within 3 days after your event date.
We can pick up our props a few days after the event date at an extra cost, the day will be confirmed prior pick up.
7. ORDER CANCELLATIONS/ POSTPONEMENTS
All cancellations and postponements must be sent to us via email hello@mamalyn.com.au.
Cancellations are made within 30 days or more, customer will get a full refund of the amount paid.
Cancellations are made within 2 weeks, we will charge 20% of the total amount as cancellation fee or we will issue 100% store credit.
Cancellation are made within 7 days or less, we will retain the full amount paid.
Postponements are allowed but depending on our schedules and availabilities.
Please note: Store credit is to be used within 6 months from the date of issuing.
8. COVID-19 UPDATES
In case of covid-19 lockdown occurs, customer will get a full refund if cancellations are notified within 2 weeks or more, 100% store credit for cancellations are notified less than 2 weeks.
Our terms & conditons are subject to change without notice.