Privacy Policy

We collect personal information directly from you when you:

• Make an enquiry, booking or order via our website, email, phone or social media
• Submit a form on our website or respond to surveys
• Interact with our customer service or support staff
• Participate in promotions, competitions, giveaways or customer feedback activities
• Use or browse our website, including through cookies or analytics tools
• Post a review, tag us or comment on our social media pages
• Share media from events or allow us to capture visuals of your event setup

We may also collect personal information from third parties such as delivery and logistics partners, payment processors, financial institutions, marketing partners and publicly available or social media sources.

We collect, use and hold personal information for purposes including:

• Processing enquiries, quotes, bookings, orders and payments
• Coordinating event logistics, delivery and food preparation
• Personalising service and recommending menu options
• Responding to questions, feedback and complaints
• Analysing website usage and improving our digital presence
• Sending transactional emails such as confirmations, invoices and delivery updates
• Managing promotions, offers and marketing campaigns where you have opted in
• Complying with legal, tax and regulatory obligations and helping prevent fraud

We may also send marketing communications such as newsletters, promotions and special offers related to our services. You can opt out at any time by using the unsubscribe link or contacting us directly.

We may share your personal information with:

• Our team and service partners, such as delivery drivers
• Third-party providers, including payment processors and marketing platforms
• Regulatory authorities where legally required

We will never sell or rent your personal information.

We may also disclose personal information to payment processing companies, delivery and logistics providers, marketing and advertising agencies, and IT and data storage providers. These third parties are contractually required to protect your information and only use it for the disclosed purpose.

We may capture and share photos or videos from events we cater on our social media and marketing channels to showcase our services, including food displays, buffet styling and event setup. If you do not want your event featured, please let us know at the time of booking or by email.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes:

• Engaging reputable third-party service providers
• Implementing best-practice security systems and procedures where practical
• Limiting access to personal information to employees and contractors who need it to provide services

No method of transmission over the internet or electronic storage is completely secure. While we use commercially acceptable means to protect information, we cannot guarantee absolute security. We regularly review our systems and practices to improve protection and reduce risks.

You have the right to access or correct the personal information we hold about you.

You can do this by:

• Accessing your customer account or loyalty profile, if applicable
• Contacting us directly at hello@mamalyn.com.au or via www.mamalyn.com.au

Please ensure your written request provides enough detail for us to identify the information you want to access or correct. If your request involves significant administrative time, we may charge a reasonable fee and will tell you before proceeding.

In some cases, access may be refused where it would unreasonably impact the privacy of others or where the law does not allow disclosure. If that happens, we will explain why in writing.

With your permission, we may send updates and promotional content about Mamalyn.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in our emails
• Emailing us at hello@mamalyn.com.au

Your preferences will be respected, and we will promptly remove you from marketing communications if requested.

Our website may use cookies, web beacons and other tracking technologies to improve your browsing experience and help us understand how visitors use our website and services.

Information collected through these technologies may include:

• Device type, browser, operating system and IP address
• Pages visited, time and date of visit and time spent on those pages
• Products viewed, order history and browsing behaviour
• Interaction with ads, newsletters or links
• Data collected through cookies, internet tags and clickstream logs

Cookies help us remember preferences, track orders, analyse traffic and tailor promotions. You can change browser settings to disable cookies, but some website functions may not work properly without them.

Our website may contain links to third-party websites, plug-ins or applications, including delivery services, payment gateways and social media platforms.

When you click these links or enable those connections, third parties may collect or share data about you. We do not control those external websites and are not responsible for their privacy practices or content.

Once you leave our website, any personal information you provide to unrelated third parties is not covered by this Privacy Policy. We encourage you to read the privacy policy of every website you visit.

If you have any questions, concerns or feedback about this Privacy Policy or how we handle personal information, please contact us: