Terms and Conditions

A booking is not guaranteed until we confirm it. We may require a deposit, written approval, signed acceptance, or full or partial payment before a booking is treated as confirmed.

We reserve the right to refuse a booking before confirmation at our discretion, including where dates, staffing or service requirements cannot be met.

We may require a deposit or booking payment to secure an event date. Final payment terms will be stated on the quote, invoice or booking confirmation.

Unless otherwise agreed in writing, all invoices must be paid by the due date stated. We may suspend work, decline delivery or withhold service where payment has not been made on time.

Deposits and booking payments are generally non-refundable except where we agree otherwise in writing or where a remedy is required by law.

You are responsible for providing accurate guest numbers and event details by the deadline we specify.

If guest numbers, dietary requirements, venue details, timing or service requirements change after confirmation, we may revise the price, menu, staffing plan, equipment requirements and delivery arrangements.

Guest number reductions may not reduce the final amount payable once ingredients, labour, equipment or other commitments have already been made.

If you cancel or postpone a confirmed booking, the outcome will depend on timing, preparation already undertaken, stock purchases, labour commitments, supplier commitments and whether the date can be rebooked.

Date transfers are not automatic and depend on our availability. Additional charges may apply to postponements or rescheduled events.

Our Refund Policy forms part of these terms where applicable.

You must notify us in advance of any dietary requirements, allergy information, religious food restrictions or other important food-related needs.

While we take reasonable care in preparing and identifying dietary options, we do not guarantee an allergen-free environment unless expressly agreed in writing and operationally possible.

It is your responsibility to ensure accurate dietary information is provided to us in time.

You are responsible for:

• providing accurate event and contact details,
• ensuring venue access and setup conditions are workable,
• ensuring any permissions required for the event are obtained,
• ensuring the event environment is safe and lawful,
• making a suitable representative available to receive delivery or service.

Nothing in these terms excludes, restricts or modifies any consumer guarantees, rights or remedies you may have under Australian Consumer Law or any other law where those rights cannot lawfully be excluded.

If there is a problem with our goods or services and a remedy is required by law, that remedy will apply despite anything else in these terms.

These terms are governed by the laws of Victoria, Australia.

We may update these Terms and Conditions from time to time by publishing a revised version on our website. The version in force at the time of your booking or order will generally apply unless we tell you otherwise.