Change of mind
We generally do not provide refunds for change of mind, change of preference, change of plans or because you no longer need the booking.
Mamalyn Catering
Refund Policy • Booking Payments • Cancellations • Event Terms
Refund Policy
This Refund Policy applies to Mamalyn Catering, operated under LPT Corp Pty Ltd. It explains how we deal with refunds, deposits, cancellations, postponements, booking changes and service issues for catering orders and event bookings.
Applies to bookings, quotes, orders and event services
Contact UsImportant summary
As a general rule, booking payments are non-refundable unless we agree otherwise in writing or unless a remedy is required by law.
Once a catering booking is confirmed, we may reserve your date, allocate staff, plan logistics, order ingredients, block event capacity and commit resources. Because of that, cancellations, reductions and changes do not usually create an automatic right to a refund.
Event cancellations
If an event is cancelled after booking, you may lose part or all of the amount paid depending on timing, stock purchases, labour commitments and preparation already undertaken.
Consumer law rights
Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under Australian Consumer Law.
1. General position
All booking deposits, progress payments and final payments are generally non-refundable unless:
- we expressly agree otherwise in writing, or
- a refund or other remedy is required by law.
This includes cases where a customer changes their mind, changes venue, reduces attendance, changes event style, or no longer requires the service after booking.
2. Why refunds are limited
Catering bookings are time-sensitive and resource-based. Once a booking is accepted, we may:
- reserve your date and decline other enquiries,
- order stock and ingredients,
- allocate labour, kitchens, logistics and delivery resources,
- prepare menus, staffing and event schedules,
- commit supplier, transport or equipment arrangements.
For that reason, refunds are not usually available simply because an event changes after those commitments have been made.
3. Deposits and booking fees
Deposits, booking fees and reservation payments are generally non-refundable.
These payments secure your event date, allow us to begin administrative and planning work, and may cover losses arising from turning away other work for the same date.
Unless we state otherwise in writing, a deposit should be treated as non-refundable and non-transferable.
4. Final payments
Once final confirmation has been provided or final payment has become due, amounts paid are generally non-refundable unless we agree otherwise in writing or the law requires a remedy.
This is especially important where food preparation, staffing, purchasing or logistics have already commenced.
5. Customer cancellations
If you cancel a confirmed booking, we may retain all or part of the money paid depending on:
- how much notice you provide,
- whether stock or ingredients have already been ordered,
- whether labour or contractors have been booked,
- whether custom preparation or event planning has begun,
- our ability to rebook the date and recover losses.
The closer the cancellation is to the event date, the less likely a refund, credit or transfer will be available.
6. Postponements and date changes
Date changes and postponements are not automatic. Any change is subject to our availability, supplier commitments, staffing, delivery capacity and event timing.
If we agree to move a booking, additional fees may apply and any transferred amount will be determined by us in writing based on the specific circumstances.
If we cannot accommodate a new date, the original cancellation position may apply.
7. Guest number reductions
Reductions in guest numbers after confirmation may not reduce the total amount payable, especially where stock, labour or minimum event commitments have already been set based on your earlier confirmed numbers.
8. Customer-supplied errors
Refunds are generally not available where issues arise because the customer provided incorrect event details, inaccurate guest counts, incomplete access instructions, wrong delivery times, or failed to communicate important venue, dietary or contact information in time.
9. Credits and discretionary outcomes
From time to time, we may choose to offer a credit, partial refund, transfer or other accommodation in our discretion. Any such accommodation is voluntary and does not create an ongoing entitlement in future bookings.
10. Australian Consumer Law
Nothing in this Refund Policy excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law or any other law where those rights cannot lawfully be excluded.
If a consumer guarantee applies and there is a problem with our service, your remedy will depend on the circumstances and may include re-supply, a partial or full refund, cancellation or compensation where required by law.
11. Service issues and complaints
If you believe there has been a genuine problem with our service, please contact us as soon as possible with:
- your full name and booking details,
- event date and location,
- a clear description of the issue,
- photos or supporting information where relevant,
- the outcome you are requesting.
We will review the matter in good faith and respond based on the facts, this policy and any rights that apply under law.
Frequently asked questions
Frequently asked questions about refunds
Do you offer refunds for change of mind?
As a general rule, Mamalyn Catering does not offer refunds for change of mind, change of date, change of guest numbers, change of preference, or cancellation after booking unless we agree otherwise in writing or unless required by Australian Consumer Law.
Are booking payments and deposits refundable?
Deposits and booking payments are generally non-refundable because we reserve dates, allocate resources, plan menus, purchase stock and commit event capacity based on your booking. However, we may choose to offer a credit, partial refund or transfer in writing at our discretion depending on timing and circumstances.
What happens if we cancel close to the event date?
If you cancel close to the event date, you may remain liable for part or all of the booking value depending on how much preparation, ordering, staffing and scheduling has already been committed. The closer the cancellation is to the event, the less likely a refund will be available.
What if there is a major problem with the catering service?
Nothing in this policy excludes rights you may have under Australian Consumer Law. If our service does not meet consumer guarantees and there is a major problem, you may be entitled to a remedy available under law, which may include cancellation, refund, re-supply or other appropriate remedies depending on the circumstances.
Can bookings be transferred to another date?
Booking transfers are not automatic and depend on our availability, the notice provided, the type of event, supplier commitments and whether costs have already been incurred. If we agree to a transfer, additional charges may apply.
How do I request a refund review?
Please contact us as soon as possible at hello@mamalyn.com.au with your booking details, event date, payment information and the reason for your request. We will review the request in light of this policy, the timing of the booking and any applicable rights under law.
Mamalyn Catering Refund Policy
Need to ask about a cancellation or refund request?
If you need to discuss a booking issue, cancellation request, postponement or service concern, contact us promptly with your event details so we can review the matter properly.
Business name
Mamalyn Catering
Registered company
LPT Corp Pty Ltd
Phone
0435 391 644Website
www.mamalyn.com.auAddress
67 Manfred Ave, St Albans VIC 3021