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Refund Policy – Mamalyn Catering

Effective Date: 11 August 2025

At Mamalyn Catering Melbourne, we prepare fresh, market-sourced food tailored for your events. We understand plans can change, and this policy explains how refunds, cancellations, and postponements are handled. By placing an order or booking with us, you agree to the terms below.

1. Deposits

  • All bookings require a non-refundable deposit to secure your order.

  • At our discretion, deposits may be converted to store credit valid for 6 months, if agreed in writing.

2. Corporate Catering Orders

  • More than 5 business days’ notice: Full refund of the amount paid (excluding deposit).

  • 3–5 business days’ notice: 50% refund (excluding deposit).

  • Less than 3 business days’ notice: No refund.

  • Orders within 24 hours of event: Non-refundable.

3. Party & Event Catering (including Buffet Styling)

  • More than 14 days’ notice: Full refund (excluding deposit).

  • 7–14 days’ notice: 50% refund (excluding deposit).

  • Less than 7 days’ notice: No refund.

  • Orders within 48 hours of event: Non-refundable.

4. Postponements

  • We will make reasonable efforts to reschedule your order.

  • Postponements are subject to availability.

  • If a new date cannot be confirmed, standard cancellation terms will apply.

5. Delivery & Order Amendments

  • Delivery addresses must be confirmed in advance. Changes made within 48 hours of delivery may not be possible.

  • Corporate catering: Changes must be submitted by 12 PM the business day before delivery.

  • Party & event catering: Changes must be submitted at least 7 days before the event.

  • Late amendments may not be possible and may incur additional charges.

6. Last-Minute Orders

  • Orders placed with less than 24 hours’ notice are subject to availability.

  • A 10% late booking fee may apply.

  • Please call us directly on 0435 391 644 for urgent requests.

7. Missing Items & Adjustments

  • If any items are missing from your order, please notify us within 24 hours of delivery.

  • Refunds or adjustments cannot be processed after 48 hours.

8. Situations Where Refunds Will Not Be Provided

Refunds, credits, or replacements will not be issued if:

  • The recipient is unavailable at the confirmed delivery address.

  • Incorrect or incomplete delivery details were provided.

  • Food is not consumed within the recommended timeframe after delivery.

  • Food is mishandled or improperly stored after delivery or pick-up.

9. Contact Us

For cancellations, amendments, or refund requests, please contact us:

Sitelinks

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